18 stores, one storm, one team
A regional storm opened damage at 18 locations on the same day. We took control of all of them — response, vendors, and the claim — through a single point of contact.
The challenge
A fast-moving storm system damaged 18 of an operator’s stores across three states in a single afternoon — roofs, exterior envelopes, signage, and water intrusion into interiors. The internal facilities team faced 18 simultaneous emergencies, 18 sets of vendors to vet, and a carrier expecting consistent documentation for each site.
What we did
We activated immediately and became the single point of contact for the entire event. We mobilized vetted subcontractors to stabilize each property, established a standardized scope and documentation format across all 18 sites, and worked directly with the carrier so every location was evaluated against the true extent of its loss — not a rushed first pass.
The outcome
Every store was stabilized within days, interiors were protected from secondary damage, and the operator’s team managed the event through one relationship instead of eighteen. The claim was documented to the full scope of the loss, funding complete restorations across the portfolio.
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